FAG - Stag Prague.


FAQ

FAQ

Flights and Transfers 
Holidays
Night Life
Booking and Payment

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FLIGHTS AND TRANSFERS

Do you provide flights?
 
We cannot arrange flights for you, however we provide you with several flight companies flying from accross UK, Ireland and other European cities. Should you need any further assistance, please do not hesitate to contact us on booking@voxtravel.com.

Do you provide airport shuttles?
 
Yes, we do. If you book a package with us (either prepared or tailor-made) and book any hotel with us, we will provide you with a return airport shuttle for free. If you only book activities and you still want our guides to welcome you at the airport and provide transportation, we will be happy to arrange it for you.
 
If I cannot fly with my friends on the same flight, will you provide me with an airport shuttle?
 
We usually provide just one way there and one way back. However, for a small fee we can arrange it for you or advice you what is the best way to arrive to your hotel.
 
Who will meet us at the airport?
 
Our guides or drivers will wait for you at the airport in the arrival hall. You will recognise them easily as in the arrival hall they will hold a paper with the group leader’s name on it. 

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HOLIDAYS

Do you provide return transportation from all activities?
 
Yes, we provide return transportation from those activities which are outside of the city center.
 
What time will we get picked up for the activities and what is the expected time that we will get back to the hotel?
 
Before your arrival we will send you your itinerary with times and places where we will pick you up, expected time to spend at the activity, process of the activity, and how many guides will accompany you to the venue. For all day activities we will pick you up in front of your hotel. For night activities it depends upon you what places you know, but generally we ask the groups to meet their guides by the statute of horse which is by subway station "Muzeum" at one end of famous Wenceslav square
 
Do we get any schedule with our itinerary?
 
Yes, we will send it to you before your arrival.
 
Will we be accompanied by a guide all weekend?
 
You will be accompanied by our guides at all activities. If you book the package or airport shuttles, our guides will welcome you at the airport, drive you to your hotel and help you to check in there. They will also provide you with their phone numbers to call them if you need assistance. 
 
Who are your guides?
 
All of our guides are young local girls, who know Prague and its surroundings very well. They all speak excellent English, and they like to have fun but on the other hand take their job very responsibly.
 
Do I have to book a package or can I just book the activities or accommodation only?
 
Yes, it is up to you. Our policy is to give you the best service for the best value of money.  Therefore, we would recommend you to book the whole package but you are very welcome to book only activities or only accommodation if you wish.
 
Can I first book the hotels and later on the activities?
 
Yes. We understand that sometimes it is not possible to book all at once, therefore, feel free to amend your booking at later time.
 
Can I add people to our booking?
 
Yes, you are welcome to do that, please contact us via email or telephone.
 
What happens if some people cancel their trip at the last minute?
 
We do not charge any cancellation policy, if they have dropped off before they paid the deposit. However, according our Terms & Conditions we have the right to keep the deposit in the amount of 25% of total cost per a person. The rest will be returned to you.
 
Can you tell me whether insurance is included to the package?
 
Unfortunately it is not. Since we are a Slovak company we cannot insure foreigners who arrive to Czech Republic. However, it is your obligation to be insured against all risks and/or have your E111 form which covers your basic health insurance in all EU countries. Please contact your local insurance office to get more information.
 
Do I need a VISA?
 
If you are an EU citizen, you do not need any visa, as Czech Republic is part of the EU since May 2004. If you are a citizen of countries outside of the EU, please contact your local Czech Embassy or us, and we will be happy to help you. However, all people traveling to Czech Republic need to have valid passport for minimum 6 months before it expires.

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NIGHT LIFE

What is the budget I can expect to spend there?
 
Prague is cheaper then any other European city. Beer cost here approx. 70p, cocktail about £2, full meal menu about £5, a fancy meal about £10. Entrance fee to the night clubs is about £2-£4, a lap dance club from £3-£13 and a taxi in the center is roughly £4-6. 
 
How do I know what clubs and bars are worth visiting?
 
Our guides will give you their recommendations and tips according to your requirements on location and people. We all are experts on night life, therefore, feel free to contact us before your trip here to get some tips. 
 
What is the dress code for night clubs?
 
Fortunately none, but rather ask us how to be dressed to attract gorgeous Prague girls . Smart T-shirt and jeans are perfect. Please try not to have any sneakers for casinos.
 
Do I have to carry passports with me all the time?
 
Unfortunately, it is by law that you must carry any photo ID with you. Therefore, please have either your passport or your driving license with you (your driving license must contain the photo – they will not accept the paper only license).
 
What time bars and clubs close?
 
During weekends bars close between 2am – 3am, night clubs between 4am – 6am, casino between 4 to 6 a.m. and gentlemen´s clubs close between 4am to 6am.

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BOOKING AND PAYMENT

How do I book?
 
You can either send us a group enquiry form/call back form with your requirements or submit us your shopping cart. Both of these are non obligatory. We will then contact you shortly with your reservation details which are still non-obligatory. If you like them, you will be asked to confirm them with your deposit payment.
 
What is the minimum payment to confirm my booking?
 
We will ask you to pay min. 25% of the total group price as a deposit.  However, you can pay a larger amount or even the full amount.
 
What percentage of the total price is the deposit?
 
Deposit is of min. 25% of the total group price.
 
How do I pay the deposit?
 
You can choose to pay by either bank transfer or credit card payment through your group account on our website.
 
What credit cards do you accept?
 
We accept only VISA card or MasterCard.
 
Is there a credit card charge?
 
No, we do not charge you any additional fees, however your bank may charge you some. Contact your bank for information about their charge policy. 
 
Is it secure to pay on-line?
 
Yes. From your account you are directly transferred to our bank site (Tatra banka) which process all the credit cards payments on their secure server. We never come to any contact with your credit card. Our bank has to follow all EU law requirements for on-line securities and insurance against loss.
 
How do I pay the balance?
 
You can pay it before your arrival the same way as you paid the deposit or after your arrival in cash.
 
What currency can we pay the balance in?
 
Due to different exchange rates we are still happy to receive your payment in your currency. If you pay in Slovak crowns, it will be according to our banks (Tatra banka) actual exchange rate. You will be issued with a receipt.
 
Can I pay the balance with my credit card when I am in Prague?
 
Unfortunately it is not possible. We can accept only cash. 
 
What is the local currency?
 
Czech crown or “koruna”.
 
How can I get local currency?
 
Feel free to exchange it at any Exchange offices in Prague which offers very good rates. You can also use your credit cards or ATM cards and withdraw it from any cash machine in the city. Our guides will be happy to help you and give you advice.


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Our holiday in Prague was amazing. Diana, as our tour guide, was perfect, amazing person. She gave us only useful advice and recommendations for great bars. Our accommodation had really good location ...

Rinit Shah - 18/06/2013
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